Returns & Exchanges

At Polana, we take pride in the quality of our authentic Polish food products and want you to be completely satisfied with your order. Due to the perishable nature of our goods, we handle returns and refund requests with specialized care to ensure food safety and customer happiness.

Return Process

• 1.
  Contact Support

  Reach out to our customer service team within 24 hours of receiving your delivery if there are any issues with your order.

• 2.
  Provide Documentation

  Please include your order number and clear photographs of the product and packaging to help us assess the concern.

• 3.
  Evaluation

  Our team will review your request to determine if a replacement, store credit, or refund is appropriate based on our freshness guarantee.

• 4.
  Resolution

  Once approved, we will process your refund or ship out a replacement order immediately to ensure you can enjoy your Polana favorites.