Frequently Asked Questions
Everything you need to know about Polana's premium food delivery.
How are your food products shipped to ensure freshness?
All perishable items are packed in insulated thermal liners with dry ice or gel packs to maintain the optimal temperature during transit, ensuring they arrive fresh at your doorstep.
What is the estimated delivery time for my order?
Most orders are processed within 1-2 business days. Depending on your location, standard shipping typically takes 2-5 business days, while expedited options are available at checkout.
Can I return food items if I am not satisfied?
Due to the perishable nature of our products, we cannot accept returns. However, if your order arrives damaged or incorrect, please contact our support team within 24 hours for a refund or replacement.
Do you offer international shipping?
Currently, Polana only ships within the continental United States to ensure our products remain fresh and within safety temperature guidelines during the journey.
Are your products suitable for specific dietary restrictions?
We provide detailed ingredient lists and allergen information on every product page. Please review these carefully if you have specific dietary needs or allergies.
How should I store my items once they arrive?
We recommend unpacking your delivery immediately. Perishable goods should be placed in the refrigerator if you plan to consume them within 48 hours, or in the freezer for longer storage.